Virtual Call Center Services
If you are looking for enterprise-level solutions to scale your customer interactions, you can hire a virtual call center from Virtudesk. When you hire our customer service virtual assistants or call center agents, we’ll help your company onboard a remote, home-based call center for your business.
What is a Virtual Call Center?
Instead of hiring a BPO company to house a call center in an off-site location for your business, you can hire and build out a virtual call center. A virtual call center comprises remote-working professionals who answer your business’ inbound calls directly from their homes.
Hire a team of virtual assistants that work from home that can act as a call center for your business. Outsourced from the Philippines, they can help your business reduce expenses and increase your customers’ access to you and your staff.
Virtudesk’s Virtual Call Center Services are designed to help you build your own fully-automated virtual call center so that you can stay focused on growing your business.
- Customer Service
- Weekly Reports
- Order Intake
- After Hours Support
- Lead Qualification
- Appointment Setting
- Designated Account Manager
- Cyber Security Insurance
- Round-the-Clock Support
Provide real-time support during after-hours by leveraging the time difference between your customers and your virtual team.
- Significant Cost Savings
Save up to $60k on overhead, hiring, and labor costs for every virtual assistant you hire. Imagine the savings when you hire an entire team.
Get a scalable solution where you can add more virtual assistants to your team as your business grows.
Fill gaps in your business by customizing each virtual assistant’s role according to what your business needs.
- Management Support
Get operational support from an account manager who assists during onboarding and training, and reports on your key performance indicators and metrics.
- Lower Security Risk
Gain some peace of mind knowing there are already tools and processes in place to ensure your data’s security and confidentiality.
Providing virtual call center services for small and large companies, you can convert your business into a 24/7 operation and let your company grow through our different virtual assistance services.
Customer Service (ISA)
They are responsible for handling inbound calls—resolving any product or service-related issues and ensuring that all customers are satisfied with the overall customer experience.
They provide accurate technical assistance—product setup and installation guidance, and troubleshooting of equipment.
They create, modify, and delete orders as advised by the customers. They also deal with customer complaints and handle order processing issues.
They answer incoming calls, direct them to the appropriate people, and perform administrative tasks to keep clients' appointments and calendars up to date.
Live Chat Support (GVA)
They are responsible for handling customer inquiries in real-time and helping them find the solutions that best suit their needs.
They handle all inquiries about accommodations, airline tickets, and other travel services—including checking availability, confirming reservations, and payment inquiries.
They handle all billing inquiries—including credit checks, refunds, payment arrangements, the creation of invoices, and other tasks related to processing payments.
Sales Representatives (ISA)
They are responsible for taking calls from prospective clients, scheduling appointments, sending emails to confirm appointments, and keeping a record of all contacts made.
They are responsible for selling ancillary products and services to existing customers by finding opportunities to cross-sell, upsell, and promote additional goods or services.
Dedicated Subject Matter Experts (EVA)
They are responsible for answering product-specific inquiries and the company's overall product line. They can provide pricing, features, and other information about specific products.
They handle high-priority customer issues by recommending the best possible solutions while maintaining great client relationships throughout the process.
They are responsible for handling general account inquiries, disputes, change requests, and other account issues.
Steps: How to Get Started
Register your contact details so we get in touch with you.
Hop on a discovery call to get a tailored solution and quote from one of our Consultants.
After signing up, meet your virtual Account Manager who will assist you in optimizing your virtual call center for success.
What would you like to do?