A Complete Guide on How To Build Your First Virtual Call Center

Operating a virtual call center can save you on overhead, recruitment, and training costs. A virtual call center will offer your customers round-the-clock support no matter what time they may need it. Follow this comprehensive guide on the best ways to get started with your first virtual call center team.
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Get a Scalable Call Center Team for Your Business

If you’re growing a business, you’ll probably need a virtual call center sooner or later. Having one can boost customer retention and increase revenue, all while saving your company from the costs of operating an office-based call center. But with so much planning ahead of you, where should you begin your research? And what alternatives do you have instead of building your virtual call center from scratch?

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What You Need to Plan for Your Virtual Call Center

  • Operational Focus
  • Budget Projections
  • Team Structure
  • Call Workflow
  • Recruitment
  • Training
  • Software
  • And More

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Partners & Clients

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Byron Lazine

Co-Founding Chief-of-Operations at BAM (Broke Agent Media)

I’ve been using Virtual Assistants for years throughout all of my companies. Once we found Virtudesk the process got even easier and allowed us to scale out our hiring. Highly skilled and accountable professionals. 100% recommend!

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Rebecca Julianna James

Realtor / Content Creator

Before getting started with Virtudesk I had my doubts that they would find what I was looking for. I needed a very particular person to add to my team and let me tell you I am highly pleased! My virtual assistant Myril is the best! I am excited to grow my socialmedia accounts with her. Thank you Virtudesk!

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Chelsea Erickson

Realtor La Belle RE Group

I am very happy with the assistance Virtudesk is providing for my real estate business. This is a newer position for my company and we are working through the creation and efficiency.