Call Center Services
If you are looking for enterprise-level solutions to scale your customer interactions, you can hire a call center from Virtudesk. When you hire our customer service or call center agents, we’ll help your company onboard a remote, home-based call center for your business.
What is a Call Center?
Instead of hiring a BPO company to house a call center in an off-site location for your business, you can hire and build out a call center. A call center comprises remote-working professionals who answer your business’ inbound calls directly from their homes.
Hire a team of virtual call assistants who work from home and can act as a call center for your business. Outsourced from the Philippines, they can help your business reduce expenses while improving how your sales support staff engage with customers.
Service Details
Inbound Only
No Contract
Monthly Payment
$0.60/min
What’s Included
Virtudesk Call Center Services are designed to help you build your own fully-automated call center so that you can stay focused on growing your business.
- Customer Service
- Weekly Reports
- Order Intake
- After Hours Support
- Lead Qualification
- Appointment Setting
- Designated Account Manager
- Cyber Security Insurance
Benefits
- Round-the-Clock Support
Provide real-time support during after-hours by leveraging the time difference between your customers and your virtual team.
- Significant Cost Savings
Save up to $60k on overhead, hiring, and labor costs for every virtual call assistant you hire. Imagine the savings when you hire an entire team.
- Scalability
Get a scalable solution where you can add more virtual call assistants to your team as your business grows, allowing you to expand your call center operations effortlessly.
- Flexibility
Fill gaps in your business by customizing each virtual call assistant’s role according to what your business needs.
- Management Support
Get operational support from an account manager who assists during onboarding and training, and reports on your key performance indicators and metrics to optimize your virtual call center solutions.
- Lower Security Risk
With robust systems in place, our call center services maintain your business data’s security and confidentiality.
Services Offered
Providing call center services for small and large companies, you can convert your business into a 24/7 operation and let your company grow through our different virtual assistance services.
Customer Service (ISA)
They handle a wide range of calls, ensuring quality call handling, from inquiries to complaints. These inbound call center services focus on addressing customer needs and delivering a positive, seamless experience throughout every interaction.
They provide accurate technical assistance, from setup and installation to troubleshooting, helping build lasting relationships through reliable service.
They create, modify, and delete orders as advised by the customers. They also deal with customer complaints and handle order processing issues.
They provide professional call handling, taking inbound and outbound calls, directing them to the appropriate people, and performing administrative tasks to keep clients' appointments and calendars up to date.
Live Chat Support (GVA)
They are responsible for handling customer inquiries in real-time and helping them find the solutions that best suit their needs.
They handle all inquiries about accommodations, airline tickets, and other travel services, including checking availability, confirming reservations, and payment inquiries.
They handle all billing inquiries, including credit checks, refunds, payment arrangements, the creation of invoices, and other tasks related to ensure a smooth and hassle-free experience for your clients.
Sales Representatives (ISA)
Our team is responsible for taking calls from prospective clients, scheduling appointments, using proven methods to identify and engage potential customers, and keeping a record of all contacts made
They are responsible for selling ancillary products and services to existing customers by finding opportunities to cross-sell, upsell, and promote additional goods or services.
Dedicated Subject Matter Experts (EVA)
They are responsible for answering product-specific inquiries and the company's overall product line. They can provide pricing, features, and other information about specific products.
They handle high-priority customer issues by recommending the best possible solutions while maintaining great client relationships throughout the process.
They are responsible for handling general account inquiries, disputes, change requests, and other account issues.
Steps: How to Get Started
STEP 1
Register your contact details so we get in touch with you.
STEP 2
Hop on a call with one of our consultants to receive a tailored quote and learn how our support services can benefit your operations.
STEP 3
After signing up, meet your virtual Account Manager, who will assist you in optimizing your virtual call center operations for success.
What would you like to do?