What is a Virtual Call Center?

Instead of hiring a BPO company to house a call center in an off-site location for your business, you can hire and build out a virtual call center. A virtual call center comprises remote-working professionals who answer your business’ inbound calls directly from their homes.

Hire a team of virtual assistants that work from home that can act as a call center for your business. Outsourced from the Philippines, they can help your business reduce expenses and increase your customers’ access to you and your staff.

Steps: How to Get Started


Let’s Connect

Register your contact details so we get in touch with you.


Discovery Call

Hop on a discovery call to get a tailored solution and quote from one of our Consultants.


Meet & Greet

After signing up, meet your virtual Account Manager who will assist you in optimizing your virtual call center for success.

What’s Included

Virtudesk’s Virtual Call Center Services are designed to help you build your own fully-automated virtual call center so that you can stay focused on growing your business.

  • Cyber Security Insurance
  • Equipment is Provided
  • Communication Channel
  • Account Manager Supervision
  • Agent Onboarding Process
  • 24/7 Service
  • Productivity and Time Tracker Access
  • Virtual Assistant Replacement
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  • Round-the-Clock Support

    Provide real-time support during after-hours by leveraging the time difference between your customers and your virtual team.

  • Significant Cost Savings

    Save up to $60k on overhead, hiring, and labor costs for every virtual assistant you hire. Imagine the savings when you hire an entire team.

  • Scalability

    Get a scalable solution where you can add more virtual assistants to your team as your business grows.

  • Flexibility

    Fill gaps in your business by customizing each virtual assistant’s role according to what your business needs.

  • Management Support

    Get operational support from an account manager who assists during onboarding and training, and reports on your key performance indicators and metrics.

  • Lower Security Risk

    Gain some peace of mind knowing there are already tools and processes in place to ensure your data’s security and confidentiality.

Services Offered

Providing virtual call center services for small and large companies, you can convert your business into a 24/7 operation and let your company grow through our different virtual assistance services.

Customer Service (ISA)

Inbound Call Support

They are responsible for handling inbound calls—resolving any product or service-related issues and ensuring that all customers are satisfied with the overall customer experience.

Tech Support

They provide accurate technical assistance—product setup and installation guidance, and troubleshooting of equipment.

Order Management

They create, modify, and delete orders as advised by the customers. They also deal with customer complaints and handle order processing issues.

Virtual Receptionist

They answer incoming calls, direct them to the appropriate people, and perform administrative tasks to keep clients' appointments and calendars up to date.

Live Chat Support (GVA)

Customer Inquiries

They are responsible for handling customer inquiries in real-time and helping them find the solutions that best suit their needs.

Booking Agent

They handle all inquiries about accommodations, airline tickets, and other travel services—including checking availability, confirming reservations, and payment inquiries.

Billing and Account Inquiries

They handle all billing inquiries—including credit checks, refunds, payment arrangements, the creation of invoices, and other tasks related to processing payments.

Sales Representatives (ISA)

Appointment Setting

They are responsible for taking calls from prospective clients, scheduling appointments, sending emails to confirm appointments, and keeping a record of all contacts made.

Cross-Selling and Upselling

They are responsible for selling ancillary products and services to existing customers by finding opportunities to cross-sell, upsell, and promote additional goods or services.

Dedicated Subject Matter Experts (EVA)

Product Specialist

They are responsible for answering product-specific inquiries and the company's overall product line. They can provide pricing, features, and other information about specific products.

Escalation and Retention Specialist

They handle high-priority customer issues by recommending the best possible solutions while maintaining great client relationships throughout the process.

Account Management

They are responsible for handling general account inquiries, disputes, change requests, and other account issues.

Let’s Connect

Please fill out the form to schedule a free discovery call