Sep 2, 2020
Working from Home is a New Normal
Focus Particularly on Building and Maintaining RelationshipsAs COVID-19 spreads, we turn on the news to hear more about our strained healthcare system, directions from federal governments to stay indoors, and many orders to shut down non-essential offices. It’s fair to say that a lot of people, especially businesses, are scared with what the future holds — because right now, we really don’t know what’s going to happen. There are two things that you should focus on in a crisis like this, the first being your employees. In Virtudesk, we view our employees as a large family. They’re our major assets. We love our clients, but more importantly, we love our people who work for us, and that gives them hope. It’s really important, especially due to the fact that around 200 of our employees are from Manila, which is in a total state of lockdown. All of Manila’s metro system is shut down, and residents are subjected to their homes, with only the permittance to leave for food and medical assistance. To ease the fears of our employees we record a video and send it to the team to give them words of encouragement of what’s going on, at least just to give them some positive news. For example, I saw that China’s Wuhan is almost recovered and slowly getting back to normal life, and South Korea is doing better. Not only giving the perspective of the media, but pretty much my thoughts. It goes a long way to them, and it gives people hope that they’re still needed. Just by sharing these things with employees through a routine morning message, we have received a generous amount of gratitude from employees. In this crisis, running on a culture of empathy is almost necessary, as it will bring comfort to your employees, rather than insecurity and fears for their job. The second focus, which might be slightly more obvious than the first, is your customers. Number one priority we put before our team is to reach out to each one of the customers that we have and check on them and just to see what’s going on without even trying to sell or upsell anything else. That’s number one and people feel it. Now is not the time to scramble or force sales. No doubt about it, watching the cash flow of your business dwindle is intimidating. But your best bet right now is if you reflect for a moment, take a deep breath, and consider what would be best for your company in the long run. If you decide right now is the best time to play defense, and show a little compassion to your customers, right now you might lose some battles. Just so you know, these acts of humanity, however, won’t go unpaid. That culture of empathy that you build will take you a long way, will actually help your business be more successful when all this craziness dies out because people may not remember what you do, but they remember how you do it and that’s what really gets in people’s minds.
It’s Not Business as Usual: Recognizing Differences and Preparing for the FutureAs many of you already know, America’s business is business. In this midst of this global crisis, if you have the means to keep pushing forward, try your best. Though it’s more likely for COVID-19 to get worse before it gets better, it doesn’t mean that there isn’t going to be a light at the end of the tunnel. Rather than focusing on a project that is too difficult to complete out of office, focus your company’s attention elsewhere for the time being. Dust off old projects that got benched because you had other imminent things to do. Maybe consider revamping your online platform, develop something new, just make sure you’re doing something that can add value to your brand. There are things that you can do, you just need to keep an open mind. We at Virtudesk have been refocusing our attention on developing Timedly. It’s a screenshot time-tracking software that allows remote employees to be tracked by the employer or the manager. We’ve been using it for three years, now we’re toying around with an idea of actually selling it to companies who have older employees working from home now. (Virtudesk had lemons, and now they’re making lemonade.) Pivoting in any industry is the key to not only surviving, but to growing. If you see that something is not working out, you need to figure out that pivot strategy in order to stay afloat. So, while we are at home, do not stumble. Find new ways to maximize your company’s efficiency, so that when all of this blows over, you’re able to go back to work almost like nothing happened. Though we might have to wait a while to resume our normal activities, this moment has the possibility of being only a snippet of our whole picture. Just remember, stay safe, stay positive, and you will be able to get through this!
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Rick GarzaBright and Early Productions
I’ll rate Virtudesk 5/5. My experience with Virtudesk was fantastic. I like your follow-ups and consistency is very refreshing and it makes me feel very confident in hiring Virtudesk.
Misti BrutonAVO Realty
We hired a VA because we needed help on recruiting for agents and I am very satisfied with my Virtual Assistant. The experience with Virtudesk is really good and I am really really happy.
One of the reasons why we hire a Virtual Assistant is because a VA can’t walk out my door and take my business. Second, the cost value and the third is, we just had a super well qualified hardworking admin – I am very satisfied with my VA. We are also constantly getting follow-ups to ensure that we are very satisfied.