Jul 2, 2021
Virtudesk Testimonial: Hilary Webb at Ore Living
Here’s What Hilary Had to Say About VirtudeskHilary: My name is Hillary. The industry that I specialize in is multi-family housing. So the apartment world and apartment renting, and I've been in this industry now for 10 years. Interviewer: That's great. And can you walk us through, like, what are the usual tasks that you assign to all seven of your virtual assistants? What’s their regular tasks? Hilary: So the most interesting thing about my work is that I like to call my VLA family or at least, you know, I call them our family. The tasks they each have, there’s five of them. And that's following up with prospects that have contacted us with their interest in renting an apartment home with one of our partner communities. We have a portfolio that's located in North Carolina in the United States, South Carolina, and Florida in the United States. And they are the first touch, essentially with anyone who's interested in renting an apartment home. They are the first person that they speak to when they call. So they will take anything from the previous day's activities that they need to follow up to current activities with people that they need to follow up with and essentially make them a resident. Then we have one lovely young lady who is our administrative superstar, and she essentially will help not only myself, but our regional manager and our Director of Resident Relations and our Associates and Asset Managers at even more of the corporate level. She helps them with any daily activities, spreadsheets, finding information out, helping with residents, residents that may have some delinquency issues and helping secure a payment for that, or helping with renewals. And then, the last of our virtual assistants who just joined us, who's been a tremendous asset. She has taken over the role of application processing with our largest community, which has 692 apartments. So hence why we needed that helping hand with the office. And they're able to gather all of the information that's needed to finish processing the application in a timely manner. She even set goals for herself as far as what she wants to take care of for the beginning of the day and the end of the day, that's great. Interviewer: That's really awesome to hear. And last question would be, I know this is really short. So if you would rate your Virtudesk experience on a scale of 1 to 10 - 10 being the highest, what would your rating be? Hilary: I would rate a 15, if I could. It's definitely a 10 again. If I could bring everyone with me to the company permanently and have them here with us all the time, I would. I love the willingness to learn and the flexibility with how they take feedback and want to make the experience better for prospects and residents. It’s above and beyond anything that I've experienced. Interviewer: That's so awesome. I'm so speechless. I can't really tell you how grateful Virtudesk is for having your business. We are truly grateful. And also we have two VAs who just almost reached their milestone with their company, Jason and Hazel. And we're looking forward to working with other VAs in your company to reach the same goal as well. Thank you so much for your time.
Watch Hilary’s Virtudesk Testimonial on YoutubeIf you want to watch Hilary’s Virtudesk Testimonial, go to our YouTube channel to watch her full testimony.
Read More Virtudesk TestimonialsIf you found this Virtudesk testimonial interesting, and you want to learn more about what other people are saying about us, then check out these other testimonials:
- Gisel Jimenez at Keller Williams Property
- Jeff Hashberger at Keith Furrow & Associates Realty
- Tim Littleton at Kale Realty
- Paul Lopez at Paul Lopez and Associates
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Rick GarzaBright and Early Productions
I’ll rate Virtudesk 5/5. My experience with Virtudesk was fantastic. I like your follow-ups and consistency is very refreshing and it makes me feel very confident in hiring Virtudesk.
Misti BrutonAVO Realty
We hired a VA because we needed help on recruiting for agents and I am very satisfied with my Virtual Assistant. The experience with Virtudesk is really good and I am really really happy.
One of the reasons why we hire a Virtual Assistant is because a VA can’t walk out my door and take my business. Second, the cost value and the third is, we just had a super well qualified hardworking admin – I am very satisfied with my VA. We are also constantly getting follow-ups to ensure that we are very satisfied.